Русский English O'zbekcha

Account & Data Deletion Request

Playfood and Playfood Driver apps · Effective May 14, 2026

You can request deletion of your Playfood account and all associated personal data at any time. This page explains how.

Two ways to delete your account

1. From inside the app (recommended, instant)

Driver app: Profile → Settings → Support → "Delete my account".

Customer app: Profile → Account → "Delete account".

Confirmation by SMS code, then your account is queued for deletion immediately.

2. By email (for users without app access)

Send an email to support@playfood.kz with subject "Account deletion request", including:

  • The phone number tied to the account.
  • Full name as registered.
  • (Optional) Reason for deletion.

We will reply within 72 hours with a verification code, and complete deletion within 30 days after verification.

Send deletion email

What gets deleted

Data categoryAction
Profile (name, phone, email)Deleted
Documents (driver licence, selfie, vehicle photos)Deleted
GPS location historyDeleted
Push tokens (FCM)Deleted
Chat messages with dispatcher / customerAnonymised (sender shown as "Deleted user")
Order history (financial records, receipts)Retained 5 years as required by Kazakhstan tax law (Article 76 of the Tax Code), then deleted
Crash logs / device infoAnonymised, kept 30 days

How long it takes

Questions

Email support@playfood.kz or call +7 (777) 037-66-66.

See the full Privacy Policy for what data we collect.

© 2026 ТОО «LIVESPORTS.KZ». БИН 190940012994. 160808, Республика Казахстан, Туркестанская область, Сайрамский район, Колкентский сельский округ, село Косбулак, ул. Пахтазарибдара, д. 3